Purchase Terms and Refund Policy

1. Applicability of Terms

Alpha Night Manager is a computer solution that consists of a hardware (a tablet with touchscreen) and a software system (control system). Herein the purchaser will be referred to as "You" while Alpha Night Manager will be referred to as "We or ANM". 

2. Warranty

The hardware system comes with one year free replacement warranty on the condition that you maintain a valid service subscription with us, subject to authorized and appropriate use. The computer shall not be used for any other purposes other than designed use, ie. as a night duty officer. You have the responsibility of safeguarding the device so that it is not stolen or subject to inappropriate use.  The software system will be upgraded automatically without notice and the upgrading service is free. 

3. Delivery and Trial Period

The tablet computer will be delivered to your address by our technician and installed for you. Once installed and checked by our technician, your free trial period starts from the first day of the next month after the service is started. Please note that once the service starts the commission for room sales will apply immediately and the free trial period does not affect it. 

4. Installation and Set Up

The device will be installed by our technician. You will provide a free room for up to 2 nights during which our technician will install and test the system and train your staff as well. 

5. Support and Upgrading

You will get support from us through the control system, by live chat or email. We will monitor the health of the hardware and upgrade the control system remotely. We will try our best to avoid interference with the operation when upgrading is needed. Upgrading will normally occur during day time when Alpha Night Manager is not on duty. 

6. Ownership

We own the hardware system and may take it away at any time if you cancel the service. However we may choose not to take it away if the cost of removing it is considered to exceed the value of hardware. In this case you may remove it after confirming with us. We will remotely access, control, and upgrade the software of the system. All software including the control software installed on the hardware remain the property of Alpha Night Manager or relevant companies. You have rights to use the software if a service agreement is signed or agreed and remains valid. 

We shall not be liable for any damages, including but not limited to, direct, indirect, special, incidental or consequential damages or losses that occur due to the use or inability to use our products/service.

7. Price Changes

Alpha Night Manager reserves the right to modify, change, cancel or upgrade a product without prior notice or consent. Prices of all products are subject to change without prior notice or consent.

8. Refund Policy

We firmly believe in and stand behind our product 100%, but we understand that it cannot work perfectly for everyone all of the time. If you would like to request a refund, please contact us in the control panel of Alpha Night Manager. When requesting a refund, we respectfully ask that you meet the following refund policy conditions:

Eligibility conditions for a refund request:

  • You are within the first 30 days after the free trial period and the product is under good working conditions.  
  • You have contacted our support team and allowed us to attempt to resolve your issue(s), or have explained why the product will not work for you.
  • You agree to post it back in the original box at your cost by a registered mail. 

Full refund will be granted if the product is not delivered yet. By purchasing the product from us, you agree to this refund policy and relinquish any rights to subject it to any questions, judgment or legal actions. 

9. Email

Alpha Night Manager may from time to time send you emails related to the purchase of product(s) from our company. We may also send you occasional email newsletters relating to updates, promotions, related products and the like. We will never sell or release your email to any third party vendors. You may opt out of these emails at any time without penalty.

10. Purchase Agreement

By purchasing our product(s), you indicate and consent that you have read and agree to the Terms & Conditions listed and detailed on this page. We reserve the right to change or modify the current Terms and Conditions without prior notice or consent. 

11. Severability

If any part of this agreement is declared unenforceable or invalid, all remaining clauses in this agreement shall remain binding on the customer.