How It Works
An effective afterhours service system is important to any hotels that do not have 24 hour reception service. Small hotels/motels would have a night manager who waits at the reception or on call until all guests have arrived. Some hotels have a key safe to store the keys and late-arriving guests call the night manager to get the code to open the safe. Some hotels would have smart locks and late-arriving guests call the night manager to get the security code to the smart lock. There are some common problems with all of these existing systems:
Alpha Night Manager is designed to assist the night manager to create an effective afterhours service system that does not have these problems. ANM takes over the most tedious part of the night job, i.e.waiting for guests to arrive and help them to get room keys without the need of phoning the night manager. ANM does its jobs mainly through a touchscreen computer, see the photos below for a couple of examples. Alpha Night Manager together with a digital key safe (not included) provides a very effective after-hours service solution. The keys and instructions for late-arriving guests are kept in the safe. When these guests arrive at night they use the touch screen to obtain the safe code and other relevant information. Once they obtain the safe code they can then open the safe and get the keys and instructions for them. Different types of digital key safe can be used, from a basic digital safe costing about $29 (see left hand side photo) to a sophisticated safe costing over $2000 with the capability of dispensing multiple individual keys using individual codes (see right hand side photo). Obviously Alpha Night Manager works perfectly with keyless smart lock systems too.
How does ANM work? Before the office is closed, reception staff set up the rooms for late check-in and sales in the control system, and place keys in the key safe. The night manager will be able to see the list of check-in guests and rooms for sale using his mobile phone. When the guests arrive late at any time, they use the touchscreen to find the code to open the key safe. Once they input the correct information, a message will be sent to the night manager. Every morning the office and the night manager will receive a summary of last night's check-ins and sales. At the end of each month, a summary of the month's check-ins and sales will be sent to the office. In the meantime the office or night manager can check historical records of check-in and sale at any time in the control system. With Alpha Night Manager, the afterhours service system does not have the problems discussed before.