Is Alpha Night Manager integrated with a PMS?
No and we do not think it is necessary. ANM is a completely independent system and it is super easy to use. Integrating with a PMS does not give any advantages to ANM.
How long does it take to get Alpha Night Manager up and running?
It normally takes less than 4 weeks after an order is received. However it depends on how busy we are. We will certainly try to get it ready asap.
Do I need a professional installer to install Alpha Night Manager?
It is reasonably easy to install Alpha Night Manager. A handyman should be able to install it fairly quickly. However our technician will visit you and install it free for you, and make sure your staff can use the system without any problems.
Do I need to train staff to use Alpha Night Manager?
The office staff need to learn how to use the control system, which is very easy to do. There is no need to do any lengthy training. Normally a quick reading of the Software Manual would be sufficient, which will be provided. The office staff can ask us questions any time. Our technician will also train the staff once the system is installed and service started.
How can I stop the service?
Just contact us and we will sort it out. If you are on No Deposit plans, there might be remaining setup fee payable.
What record would I get?
You will be able to see every single after hours check-in and room sales record every day. You will also have access to monthly statements which give details on the jobs performed by Alpha Night Manager.
Were there a lot of chargeback requests for online room sales by ANM?
Whenever you take payment from a card, there is a possibility of chargeback request. Alpha Night Manager uses Paypal to take credit card payments. Paypal has its own anti-fraud system in place to avoid chargebacks. So far we have not received any requests yet.
Could we further lower the cost?
Yes it is possible to use Alpha Night Manager service at lower cost or even completely free if you become our VIP member. To become our VIP member, you just need to recommend our service to other people. If they become our member you will get 20% off your bills for any new member you introduce. Therefore you can enjoy our free service if you introduce 5 new members to us.
Do I need to buy anything else to use with Alpha Night Manager?
This depends on how you intend to use Alpha Night Manager. You would need to buy a digital key safe to use with the touchscreen computer. Basically there are three ways of using Alpha Night Manager in your hotel. Option 1: keep the rooms for check-in/ sales unlocked and use Alpha Night Manager to advise guests the room number. All instructions are left in the rooms. Option 2: keep the rooms for check-in / sales locked and leave instructions and keys in envelops which are kept in a digital key safe. Guests use Alpha Night Manager to find their room number and access code to open the key safe to get the envelops. Option 3: keep the rooms for check-in / sales locked by smart locks and use Alpha Night Manager to advise guests their room number and access codes to open the smart locks. We recommend option 2 which is a flexible and reasonably secure solution. If you choose this option, you will need to acquire a digital key safe which is readily available at the Bunnings or any other local hardware stores. If you need us to help source a digital key safe please let us know and we are more than happy to help you out. If you are still not sure about how you are going to use Alpha Night Manager, please contact us, and we will be very happy to give some suggestions.
What does a hotel need to have to use ANM?
To use ANM, a WIFI with internet connection and a powerpoint to supply power to ANM are needed.
What is included in the installation package and what about warranty of the hardware?
In the installation package a touchscreen tablet and wall mount accessories are included. One year free replacement warranty is included and an optional extended lifetime warranty for the hardware can be purchased.
How do I maintain the touchscreen computer?
There is virtually no maintenance work for the touchscreen computer, except that you need to safeguard it. Once the touchscreen is set up it is designed to run 24 hours a day. You do not need to do any work with the hardware, just need to make sure that it has power and WIFI connected. If it has any problem we will replace it.
What sort of technical support is available?
You can contact us from the control panel whenever you have any questions, and we will respond within few hours. Also we keep monitoring the hardware and upgrading the software. Normally many problems would be fixed without you noticing them.
Are there any other ongoing costs associated with Alpha Night Manager?
There are no other ongoing costs except the monthly service fee. We will cover all the associated costs such as cloud server costs and messaging costs, software licensing costs, hardware monitoring costs, staffing costs etc.
We use a conventional mechanical lock system, do we need to make any changes?
Alpha Night Manager works with any existing lock systems including conventional mechanical lock systems. You do not have to upgrade your lock system at all. An easy and reasonably secure solution is to add a key safe (readily available in local hardware stores, if you do not have one now) to use with Alpha Night Manager.
Can I make any suggestions/requests on the product?
absolutely. You are more than welcome to give suggestions or make requests. Just email us or contact us at any time.
Is it safe to use a digital key safe?
It is generally very safe to use a digital key safe. Actually this is probably the most common way of handling late arriving guests. However in those days without Alpha Night Manager we have to be always on call and on many occasions we have to be physically at reception. With Alpha Night Manager your life as hotel night manager will be 100 times easier.